pCon.planner Help Center

Questions & Answers

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How can I create a multi-story plan?

07.07.2017 | Planning | 0 Comments |
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We recommend creating them next to one another on the zero level. This way, you can maximize clarity and navigate more quickly through adjacent levels. You also have the option to place each story on top of the other. When doing so, please keep the following in mind:

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Why are up-to-date graphics drivers important and where can i get them?

07.07.2017 | Graphics drivers | 0 Comments |
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For detailed 3D visualization and large plans, pCon.planner requires optimal graphic support. Please ensure that your graphics hardware fulfills our system requirements. We also recommend that you always install the latest drivers for your graphics card.

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Why is an inserted object not in its desired location?

07.07.2017 | Planning | 0 Comments |
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You inserted an object, such as a drawing element or a piece of furniture, into your plan. When you then change to a different view, you notice that the object is not at the desired location.

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I opened a dialog, but can’t find it. What can I do?

07.07.2017 | pCon.planner - Program settings | 0 Comments |
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When planning, you use many dialogs – both free-floating and docked (a non-movable part of the program interface). In the case of free-floating windows, they may disappear for 2 reasons:

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What is a backup file and how do I use it?

07.07.2017 | pCon.planner - Program settings | 0 Comments |
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Backup files ensure that your plans are not lost should pCon.planner crash.

pCon.planner automatically creates a backup file for your current plan – as long as you haven’t disabled this option in the Program Settings. We recommend leaving the automatic creation of backup files enabled.

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What should I consider when disabling High Quality Printing?

16.06.2017 | Print - Render quality | 0 Comments |
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When printing view ports in the Layout area and in Print Preview, the High Quality Printing option is enabled by default. A mixed process is used for printing: visible lines, edges, dots, hatching and fonts are based on vectors. With vector printing, these elements remain sharp, even when greatly enlarged. Colors and textures are printed as images.

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The displayed date of the quotation form is wrong. Where can I find the settings to change this?

16.06.2017 | Miscellaneous - Operating systems - pCon.planner | 0 Comments |
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A specified date appears in the upper right-hand corner of the pCon.planner quotation form. If this date is false it may be due to an incorrect system setting.

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What causes graphical presentation problems to occur?

16.06.2017 | Graphics drivers - Hardware | 0 Comments |
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The cause of this is often inadequate graphics hardware. Please check if you have an integrated onboard solution (integrated graphics card) in use. This graphics solution is not recommended when working with pCon.planner. Generally speaking, these do not have their own graphics memory and their performance with 3D is usually below average.

pCon.planner offers a compatibility mode to support onboard systems. To activate this mode, proceed as follows.

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Why are the input values for wall parameters so large in some cases?

16.06.2017 | Miscellaneous - Operating systems - Program settings | 0 Comments |
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After inputting values for a wall’s Height and Thickness parameters, the values are not taken into account when the wall is created. Instead of the entered values, extremely large numbers appear in the input field and are then used when the wall is drawn.

The reason for this error is usually caused by using the same separators for both decimal points and digit groups. Generally, each separator is different. In Germany, the comma serves as the separator for decimal points, e.g. for the value 123,45. Digit groups are separated from one another using points, e.g. for larges numbers such as 1.234.567.

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Why can’t I drag and drop files from the web directly into pCon.planner?

16.06.2017 | Miscellaneous - Planning | 0 Comments |
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Drag & Drop for images, materials and other web files cannot be executed in pCon.planner. The most common causes for this problem are obsolete web browsers or highly-restrictive security settings within the browser.

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