You generate an Image or a Video. The media output dialog opens and you do not see your desired image. Instead, you see a single-colored area or a completely different picture.

When needed, pCon.planner provides the opportunity to add a company logo or other graphics to your images and videos. In the described situation, it is possible the function Show Logo is enabled. If the Size of the logo is still set at 100% (or bigger) and Transparent is disabled, the logo will be placed on top of your image.

If you have a hybrid system combining an onboard graphics card and a dedicated 3D graphics card (like those from NVIDIA or ATI), you should check whether pCon.planner is actually working with the 3D graphics card and you should assign the 3D graphics processor to the design program if necessary.

If graphic rendering problems can be excluded as a reason, you should check whether all layers are activated, using the Layer dialog. This is found by clicking the Layer symbol on the toolbar. This is how to influence whether a layer is visible.

The elements will also continue to be present in the views you are using, but they will only be displayed in a perspective or isometric view or for example in Front or Rear view. This is because they differ from three-dimensional objects in possessing no information on depth as they are two-dimensional. They will thus not always be shown in Top view or certain other 2D views.